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FAQ

CURRENCY FOR TRANSACTIONS

All orders on Pneusbasprix.com are priced in Canadian dollars.


ABOUT YOUR ORDER

Your purchases can be shipped anywhere in Quebec through a package delivery service. Please keep in mind that shipments have to be made to registered addresses and that shipments cannot be made to PO boxes.


IMCOMPLETE ORDERS

If some of the tires that you ordered are out of stock, an agent will contact you to inform you of the duration of the inventory shortage.


DELIVERY POLICY

Delivery fees are included in the price that is featured on the website for all orders whose total value exceeds $ 800.00. However, other charges may be added in some cases, such as for a delivery to a remote atea or if the weight per tire exceeds the delivery company's terms. If that is the case, a pneusbasprix.com agent will contact you to inform you and will ask you for your consent.


It is important to provide a delivery address that accurately corresponds to the place you will be located at upon receiving your tires.


In the event that a customer is not there to receive his/her delivery on the first attempt, a second attempt will be made the next day. If the client is not there on the second attempt, the order will be sent back to pneusbasprix.com and all delivery and return fees will be charged to the client.


EXCHANGES AND RETURNS

Pneusbasprix.com is commited to provide a thorough inspection of the tires before shipping them in order to make sure they are not damaged or defective. If a tire should be damaged during the delivery process, you need to make a claim to the carrying company within 48 hours upon receipt.


We want you to be completely satisfied with your purchase. If you wish to return your purchase, we will accept an exchange of tires, as long as they have not been set up and used, within 15 days following the date of purchase. For any exchange, you will first need to have an authorization number. No exchanges can be accepted without an authorization number.


Please note that there will be no exchange or refund for used and discounted tires.


METHODS OF PAYMENT

We accept Visa and MasterCard credit cards and we also accept Interac.


POLICY UPDATES

We reserve the right to change our terms and conditions of the transaction part of our website at any time and without notice. To this end, we suggest that you refer to these terms for every order you will make.


ERRORS AND OMISSIONS

We work hard to ensure that the content of this web site is complete and exact. However, we cannot guarantee that the information which it contains will not contain errors, inaccuracies or omissions. These errors, inaccuracies or omissions can relate to the price, the description or the availability of products.


We reserve the right to correct any error, inaccuracy or omission or to change the content or to update it without prior notice. Furthermore, we reserve the right to refuse or to cancel orders containing an error, an inaccuracy or an omission, whether the order was or was not transmitted, confirmed and\or charged to your credit card. If the purchase was charged to your credit card before your order is cancelled, pneusbasprix.com will immediately credit your credit card account.


PRIVACY POLICY

Pneusbasprix.com is concerned with the protection of your personnal information received from the Internet network as well as the respect of your private life. When you purchase goods for its web site, pneusbasprix.com requires that you give your name, address, e-mail address and, if you wish, some the other information. The information which pneusbasprix.com collects from you allows us to open an account in your name, to handle your order, to personalize our contacts with you and, if you give us authorization, to send you, from time to time, information about our site and our products. Pneusbasprix.com will never pass on, under no circumstance, the confidential information obtained from their clientele, to any third party.


SECURITY

Pneusbasprix.com uses security measures of the latest technology to protect you against loss or the unauthorized use of your personal information while in pneusbasprix.com's possession, particularly information relating to your credit card. Our computer servers use the "SSL 128 bits" technology of information transmission, which ensures their highly secure transmission. Pneusbasprix.com commits to using computer equipment that is always up to date with the latest technology, to allow you to make secure transactions at any time on the Site.


If however the confidentiality relative to the use of your credit card on the Internet network worries you, we invite you to give your order by phone to one of our representatives by dialing the following number:


1-877-985-PNEU (7638) Monday to Friday from 8:30am to 5:00pm and Saturday from 8:30am to 12:00pm.


TIRE INSTALLATION

Due to pneusbasprix.com's affiliation to a certified high-performance tire workshop, considering that tire dimensions are becoming more and more low profile, considering that mags are becoming more popular and fragile, considering that more and more cars are equipped with a TPMS system (Tire Pressure Monitoring System), pneusbasprix.com recommends installing your tires at your car dealership.


Please note that pneusbasprix.com has not made an agreement with any retailer in regard to tire installation.


WHAT DO TIRE SIDEWALL MARKINGS MEAN?

For instance: 195/65R15 91H


- 195 refers to the width of an inflated tire, measured from one sidewall to the other in millimeters.

- 65 is a serie, in other words, it represents the height of the sidewall measured to the width of the tire shown in percentage form.

- R refers to the type of radial construction of the tire's casing. This type of construction is an industry standard.

- 15 is the diameter of the rim in inches.

- 91 refers to the carrying capacity according to the industry's established chart.

- H is a speed symbol that shows the maximum speed at which a passenger vehicle can be subjected to.


Q = 160 KM/H, R = 170 KM/H, S = 180 KM/H, T = 190 KM/H, U = 200 KM/H, H = 210 KM/H, V = 240 KM/H, W = 270 KM/H, Y = 300 KM/H, Z = over 240 KM/H


USED TIRES SOLD ONLINE?

Indeed, there is a large demande for these types of tires. There are many reasons for choosing to buy used tires, such a rented car returned or the high cost of new tires.


Every used tire offered by pneusbasprix.com is first of all installed on a rim in order to monitor any emissions or defect in shape. Any defective tire is automatically sent out to be recycled. If there's a repairable emission on the tire, it will be fixed according to industry standards. In other words, with a patch that is pasted inside the tire. If the emission is not repairable, the tire will be automatically sent out to be recycled.

 

MAIL-REBATES 

 * As the majority of tire manufacturers offer an eligible mail-in rebate when purchasing 4 tires online, PNEUSBASPRIX.COM INC. offers information on possible mail-in rebate offered by manufacturers, however PNEUSBASPRIX.COM INC. assumes no responsibility in cases where a manufacturer refuses eligibility to mail-in rebate. The eligibility or ineligibility to mail-in rebate offered is decided solely by the manufacturer.